11/19/2010 – Paul Spiegelman –
Paul Spiegelman, the founder and CEO of Beryl, a call-center company in Bedford, Texas, has built a unique, people-centric culture, which he chronicled in the book, Why is Everyone Smiling? His next book, co-authored with Beryl employees, is titled Smile Guide: Employee Perspectives on Culture, Loyalty and Profit. Here, Spiegelman shares tips on how to keep your workers happy.
1. Give People a Voice
“Listen to what your employees say,” says Spiegelman. “And don’t just listen – implement the ideas that they have, and give them credit for those ideas. As entrepreneurs, we might in our gut know the right answers to certain questions, but it is often better to let workers tell you what the answers are and give them credit.” [Read more…]