Business Strategy

New Leaders: Find Your Poker Face or Perish

8/8/2010 – Shawn Graham –

For most of my adult life, I was incredibly easy to read. I wore my heart, and most of my facial expressions, on my sleeve. On occasion, that wasn’t necessarily a bad thing. Other times, such as in my high school English class where the teacher threw note cards at me after I rolled my eyes, it was. Growing up I was never much of a card player so I didn’t have the chance to really develop and practice my poker face and that has, on more than one occasion, hampered my ability to successfully navigate organizational politics (or high school English classes). In speaking with other extroverts in leadership roles, those who struggle with filtering and/or masking their emotions and reactions often have a difficult time progressing through an organization. [Read more…]

The 20 Most Important Questions In Business

6/17/2010 – Christopher Steiner and Brett Nelson –
Entrepreneurs can’t completely inoculate their businesses from the vagaries of the market. What they can do is wrestle with the fundamental questions that govern the fate of any enterprise. We’ve done our best to compile the 20 most important ones.

Digging for those answers is a grueling exercise–one that takes serious intellectual and emotional honesty. With any hope, the process begins long before money’s been spent, products are built and customers are lost. [Read more…]

How Zappos Delivers Happiness

6/1/2010 – Gregory Ferenstein –

The funny thing about business books is that for many stories, there are countless counterexamples of management philosophies that are radically different, yet still successful. What is inspiring about Zappos.com, the world’s largest online shoe retailer, is that it is possible for a business to be founded on curiosity, built with friendship, and sustained with employee happiness. CEO Tony Hsieh’s (pronounced “shay”) retelling of the Zappos story in the upcoming Delivering Happiness: A Path to Profits, Passion, and Purpose is a zippy, pleasant read about a business model that doesn’t compartmentalize labor and leisure.

Indeed, it appears that Zappos thrives in the most outrageous displays of its employees’ individuality. During tours of their head office, a potential client might see karaoke, a make-shift bowling alley, a petting zoo, or a napping worker. [Read more…]

Can Entrepreneurship Be Taught To Big Business?

Forbes.com | by Matt Symonds | 4/23/2010
Entrepreneurship has become big business. Nearly two-thirds of all the colleges and universities in the U.S. offer formal courses in it, 10 times as many as in the 1970s, when only 200 institutions had the temerity to think they could teach such a thing. Now business schools are realizing that even if not everyone wants to be their own boss, people do want to know the secrets of successful entrepreneurship. So they are looking at a new set of potential students–“corporate entrepreneurs.”[Read more…]

Six Rules For Website Design

Inc.com | Crispin Porter and Scott Prindle | 4/1/2010
These days, its more crucial than ever to make a good first impression online. If your website is hard to navigate or just boring to look at, you’re probably not going to get many repeat visitors. Crispin Porter + Bogusky’s partner managing director of interactive Winston Binch, and Scott Prindle, the advertising and design agency’s VP executive creative technology director, share their ideas for getting the most out of websites. [Read more…]

Fix It – Even If It Ain’t Broke

FastCompany | by Kaihan Krippendorff | October 12, 2009

When something works, people grow fixated on it. They stop looking for alternative options. And this fixation creates an opportunity for those willing to reconsider the accepted approach. The company I introduced last week, Rosetta Stone (RST), hasn’t been satisfied with the fact that its products work. Instead, it continues to challenge the norm. [Read more…]

The Three Most Important Rules in Business

Success - The Three Most Important Rules in Businessby Chris Banescu –
From my years of experience working for different companies and teaching various graduate business courses, I developed three rules that management must practice in order to achieve long-term profitability and success. Follow these rules, and a business can remain healthy and prosper. Ignore them, and failure is virtually guaranteed in the long term.

Rule #1 – Always Meet and Exceed Customer Expectations.
Meeting and exceeding customer expectations is the most important but often overlooked rule of business. The only way a company stays in business is if the customer is satisfied with its product or service. This generates profit, builds long-term stability, and meets the challenge of competitors. Meeting expectations should be considered the baseline for company performance. Exceeding expectations should be the ultimate goal. [Read more…]